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“Facility Planning – Integrating Customer Experience, Provider/Staff Effectiveness and Space Efficiency as You Plan New or Renovated Facilities”
January 27, 2009
1:30 - 3:00 PM Eastern Time
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Patients’ increasing demands for better access to health data; the need for improved coordination and continuity of services; the trend toward providing more personalized and compassionate care; as well as the increasing demands relative to quality of care, have pushed institutions to implement new clinical technology. Technological advances, coupled with the current boom in health care construction activity and new approaches to process innovation, have created an unprecedented opportunity for hospitals to rethink their service delivery models. Without thoughtful planning, these institutions are at risk of incorporating pre-existing physical and operational limitations in new or expanded structures. Now more than ever, a three-pronged approach that emphasizes desired customer experience (the right processes), provider/staff effectiveness (the right location), and space efficiency (the right size) is required in the planning of a new facility.
Taking a “fresh look” at facility planning, the Webinar titled, “Facility Planning – Integrating Customer Experience, Provider/Staff Effectiveness and Space Efficiency as You Plan New or Renovated Facilities,” will focus on how to engage hospital’s stakeholders to define a desired future state, “Concept of Operations.” Through the use of case study examples, the presenters will illustrate the natural tension and need for balance between customer experience, provider/staff effectiveness and space efficiency.
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Learning Objectives
- Discuss how the Concept of Operations framework can be applied by organizations and stakeholders to envision and proceed with the changes required to provide patient-centered care.
- Examine the vision and guiding principles for key systems and processes that will enable institutions to prepare for the facility planning process.
- Understand how to engage hospital stakeholders to define a desired future state, “Concept of Operations.”
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Who Should Attend
- Facility Managers
- Facility Engineers
- Architects
- Designers
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Presented By:
 Frank D. Kittredge, Jr.
Senior Principal
Noblis Center for Health Innovation
Frank Kittredge serves as a senior principal with the Noblis Center for Health Innovation as well as the national practice leader for the firm’s Facility
Planning Practice. In these roles, he supervises the development and implementation of strategy across all levels of healthcare organizations.
A widely recognized expert in stakeholder alignment, clinical service planning, facility solutions and enterprise strategy, Kittredge has experience with multiple
organizations in the nonprofit field. He is affiliated with the American College of Healthcare Executives, the American Hospital Association, and the Texas Hospital Association. He has published numerous articles on such topics as The Mounting Imperative of Service Line Management and Hospital-Physician Partnerships in the New Age of Co-opetition. He has also presented before the American College of Healthcare Executives, the Medical Group Management Association, and the Healthcare Financial Management Association.
 William Hejna, Jr.
Senior Principal
Noblis Center for Health Innovation
William Hejna serves as a senior principal with Noblis as well as member of the Facility Planning practice.
Hejna has worked in the health care industry for more than 27 years. Formerly, he served as the director of a consulting practice overseeing a staff of clinical and non-clinical operations, strategy and facilities consultants.
Prior to joining Noblis Healthcare division, he served as Director at TriBrook Healthcare Consultants, a unit of RSM McGladrey, overseeing a staff of clinical and non-clinical operations, strategy and facilities consultants. During his tenure,
his client engagements included operations planning and redesign, operations performance improvement, financial modeling, feasibility assessment for hospital replacement projects, leadership development, service excellence and labor resource management initiatives.
 Marysol Imler
Consultant
Noblis Center for Health Innovation
Marysol Imler serves as a consultant with Noblis as well as a member of the Facility Planning Practice. She is a practicing Registered Nurse with over five years of business development experience in the Healthcare and Internet arenas.
Over the course of her career, she has assisted in the development and implementation of processes to decrease immediate patient return and increase patient satisfaction in the emergency department; developed a throughput assessment, service line projections, and a concept of operations for outpatient services at an academic medical center; and developed guidelines to prepare the detailed space
programs built from the Innovation initiatives plans, including identifying resource requirements such as equipment needs, technology needs and staffing.
Click Here to Register
Audio Only - $199
*CD Only - $199
*Combo - $269
*All CD orders will be assessed a $20 Shipping & Handling Fee for CD and Conference Materials.
Questions About this AudioConference CD? Call 1-800-431-7571
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